Cookie Policy

How this site uses Cookies

Cookies are very small text files that are stored on your computer or mobile phone when you visit most websites. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Some cookies are essential for our websites to work, for example to remember what you have added to your basket while you browse the site.

Our cookies help us to:

• Make our website work as you’d expect
• Remember any settings you may have specified during and between visits
• Improve the performance and security of our site
• Continuously improve our website for your benefit
• Make our marketing more efficient

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties
• Pay sales commissions

You can learn more about all the cookies we use below.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Types of cookies used on this site

Specifically, we use the following cookies on this site:

First party cookies

• Analytics: We use Google Analytics to track how many visitors we are getting, how they use our site and how they found us. The data we collect is anonymised and so cannot be linked back to any individual. Find out more about the Google Analytics cookie policy. We also use HotJar Analytics in order to better understand our users’ needs and to optimize this service and experience. Hotjar helps us better understand our user’s experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). This enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect anonymised data on our users’ behavior and their devices (in particular device’s IP address (only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link
• System cookies – core functionality: These use session cookies which are deleted after each ‘session’. When you are browsing our website(s), it will save information about your activity for the duration of your visit, but the cookie will be deleted from your computer as soon as you close your browser. Without a session cookie, each item you place in your shopping basket will disappear by the time you reach the checkout. System cookies allow the website it’s most critical functions.
• Security: We use security software on this site that may set cookies in order to determine or remember whether you have permission to perform certain actions on this site. The vast majority of visitors to this site will not receive a cookie from this software.

Third party cookies

• Social Media Sharing and Integration: We use Facebook functionality or other social media sharing options within this site so that you can share items of interest, or become a fan of our social media profiles. Find out more about Facebook’s cookie policy or visit the social media sites you use to view their privacy and cookie policies.  These platforms are, in most cases, operated outside of the EU and do not comply with current Data Privacy Act and subsequent GDPR provision although they may well conform to the U.S Privacy Shield protocol. Any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a  legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested so.
• Behavioural Remarketing: We use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.  
  • Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
  • Facebook & Instagram remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy 
• Embedded rich media content: We may use embedded content, delivered by services such as YouTube or Vimeo to provide more engaging ways to deliver content on our site. To protect your privacy, wherever possible, we will use a cookie-free implementation to embed rich content. Find out more about YouTube’s Cookie policy, and Vimeo’s cookie policy.

The below list details the cookies used in our website.

Granting us permission to use cookies

If the settings on the web browser you are using to view this website are set to accept cookies we take this, and your continued use of our website, to mean that you are fine with our use of cookies as outlined in this document. Should you wish to remove or reject cookies from our site you can learn how to do this below. Preventing cookies from being set will likely mean that our site will not work as you would expect.

Disabling cookies

As a rule, cookies will make your browsing experience better. This is why most web browsers automatically accept cookies by default.

You can change your browser settings to refuse to set cookies if you prefer, and you can also delete any cookies already stored on your computer. However, disabling cookies may stop our website (and many others) from functioning properly.

To find out more about disabling cookies, use the Help menu in your web browser or take a look at the About Cookies website which offers further guidance.